This case of error is because you have not access to the service.
The first thing to do is try to access Refresh service address in a browser. If the failure is that the method is unsuported the problem is in the configuration of your system.
Martin has corrected it because he had to pass through a proxy and by default in the client.ini the noproxy option is set to yes that means that you are not behind one.
Other problem could be a firewall configuration that forbids access to the client program. In this case you may speak with your IT people to fix it.
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